Topic
Generic chatbots often invent answers. As a support application on Qefro, replies retrieve from your verified content, cite sources, and are designed to decline when nothing relevant exists.
Beyond Q&A, connect order, billing, and ticketing systems via REST/OpenAPI or an External SDK Connection so the assistant can look up live status, create tickets, and hand off with full context.
Deploy on website widget and WhatsApp from one Admin Console — channels on a shared platform with workspace isolation, RBAC, and encrypted secrets.
Connect systems or install apps once in the Admin Console, then deploy across Website, WhatsApp, Internal Portal, and API channels — with the same retrieval, permissions, and tool layer underneath. Customer support chat is one application on that platform — not the whole product.
Answers are grounded in your documents and crawled pages. Hybrid search combines keyword and vector retrieval, returns source citations, and is designed to decline when nothing relevant exists — so teams can trust support and internal assistants in production.
When chat must change state — order lookups, tickets, CRM updates — connect your APIs via REST/OpenAPI or an External SDK Connection. Credentials are encrypted; outbound calls use HTTPS with SSRF protections; execution logs support review and QA.
You should not rebuild RAG infrastructure, hosting, or channel adapters for every project. Qefro gives organizations a multi-tenant AI Business Application Platform: isolated knowledge per workspace, RBAC for owners/admins/members, PII scrubbing on model calls, and a 14-day free trial with full premium access so you can prove value before buying.
Compare plans on the pricing page, review security controls, and read the benchmark methodology for how we evaluate grounding and refusal behavior. Product docs live at docs.qefro.com.
Practical capabilities for ai customer support — not a demo chatbot.
Common questions about AI Customer Support.
Qefro combines knowledge retrieval with secure business actions, workspace permissions, and channels for both customers and employees — not chat-only demos.
Yes. Connect your helpdesk or order APIs as Business Tools, or use the Backend SDK so actions run with the end-user’s identity.
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